RITKEEP Aluminium Pulley wheels Upgrade Kit

Shipping Scope

We ship within the United States, excluding Alaska, Hawaii, U.S. Virgin Islands, Puerto Rico, Guam, and military and air bases. We partner with reliable carriers like FedEx and UPS for all shipments.

Note: We do not ship to PO BOX addresses.

Shipping Time

• Orders without pre-order items: Processed and shipped within 2-3 days.
• Orders including pre-order items: Processed and shipped within 15 working days.
• Delivery timeframe: 10-15 days.

Note: The delivery times may be affected by special circumstances such as natural disasters, government actions, or social anomalies. We will inform you on the store homepage if such circumstances arise.

Shipping Fee

• Standard Delivery: $5.99 USD.
• Free Delivery: Available on orders over $150 USD.

Note: Please verify your address before purchasing as address changes are typically not allowed after shipment. Additional costs may apply for address changes. If there is a logistics delay, contact us at service@ritkeeps.com with your order number. 

Shipping Damage

We offer shipping insurance at checkout and recommend inspecting your goods before signing for them.

If your box arrives damaged, you MUST MAKE A NOTE ON THE BILL OF LADING that the item arrived damaged. Without this note, we cannot file a damage claim with the shipper or return your package. If the box is damaged but the product is intact and functional, we will not replace the item.

Note: Please count the number of packages/items and ensure it matches the Bill of Lading and your packing slip. The freight company will not take back any packaging materials (e.g., pallets, wrapping, or boxes).

Customs, Duties, and Taxes

RitKeep includes customs and taxes in your order total.

Undeliverable Packages

If a package is undeliverable due to incorrect address information or other factors, we will attempt to contact you to resolve the issue. Additional shipping fees may apply for reshipment.

How to Track Your Order

Once your order has shipped, you will receive an email with a tracking number. Use the provided tracking link to monitor your shipment’s status and estimated delivery date.

Note: Please allow up to 48 hours for the tracking portal to update.

Warranty Period And Warranty

RitKeep Fitness provides a comprehensive warranty coverage for a duration from the date of purchase. During this period, we guarantee that your product will be free from any defects in material, functionality, and workmanship. The warranty is exclusively applicable to the original purchaser of the product, as long as you remain the owner.

The RitKeep Limited Warranty is limited to the written terms as expressed in this document. RitKeep does not authorize anyone to change or extend the terms of this limited warranty in any manner. The Limited Warranty is not transferable to subsequent Product owners or users - or otherwise available to anyone other than the original retail purchaser that acquired the Product directly from RitKeep.

What is Covered

FOR ALL WARRANTIES * Warranty may be voided for any product which has been damaged due to negligent or faulty use, alteration, maintenance, storage or handling by the user. Any specific issues regarding a RitKeep product with which a customer is not satisfied will be reviewed on a case-by-case basis. Please note that our warranty does not apply to product or barbell service and maintenance. We recommend you properly service and maintain your product for lifelong product longevity.

Warranty against bending does not cover any bar which has been damaged due to negligent or faulty use, alteration, maintenance, storage or handling by the user. Negligent or faulty use includes abusive dropping of the bar (i.e., dropping the bar on a box, bench, spotter arms or pins in a power rack, excessive dropping with insufficient or damaged bumpers, excessive dropping with iron plates, excessive dropping on concrete or similar surfaces, and similar usage). Any specific issues regarding a RitKeep product with which a customer is not satisfied will be reviewed on a case-by-case basis.

Product Material Warranty Period

Warranty Grid

Warranty Reimbursement Provisions and Limitations

With respect to RitKeep's obligations in response to a valid warranty claim, the following terms and conditions apply:

• Any decision to replace the Product or to provide payment for the parts and labor necessary to repair the Product shall be made at the sole discretion of RitKeep.
• Absent any agreement made in advance of any third party undertaking any work to repair any Product, RitKeep will not be responsible for any such expenses or costs.
• In all cases, RitKeep shall make the final determination as to the appropriate reimbursement for any warranty claim.

Exclusive Remedy

The remedy of repair or replacement of any product under the terms of this warranty - as more particularly specified in the warranty reimbursement provisions and limitation above - constitutes the owner’s/purchaser’s exclusive remedy and is in lieu of any other remedy. In no event shall RitKeep be liable for special, consequential, or incidental damages associated with any claimed breach of warranty or for any delay in the performance of this warranty.

Warranty Exclusions

The Limited Warranty shall not extend to any Product that has been subjected to the following:

• accident, damage, negligence, abuse or misuse
• improper assembly, installation and/or maintenance (if applicable)
• abnormal operating conditions
• alteration or modification
• a purpose or application in any way different from that for which it was designed
• General wear of a Product due to normal use is to be expected and does not give rise to any warranty claim

To Report a Claim:

If you have a claim related to a Product covered by this limited warranty, please complete a warranty claim by email us here: aftersale@ritkeeps.com