Payment & Ordering
What payment terms you can accept?
Why my payment wasd declined?
Does the product I purchase include tax?
Does the product price include shipping fee?
Do you offer financing options?
Shipping & Deliery
How long will it take for my order in arrive?
Can I change my address before delivery?
Can I cancel my order?
Can I combine my orders to save on shipping?
My order has partially shipped, but other packages show no accitivty. Is part of my order loss?
How do I check my order tracking information?
I won’t be home for most of the day, how do I schedule delivery of my order for that day?
Products & Services
Do your products need assembly?
How do I get assembly assistance?
How long is the warranty for the product I purchased?
What information will I need to provide for a warranty claim?
What should I do if the package I received is damaged?
How long will it take for you to reply when I send you a email?
Return & Refunds
If I receive it and don't like it, can I return it?
How do I take my money back?
How long does it take to see a refund on my statement?
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